Client Rights and Responsibilities
At Soluna Massage and Bodywork, I want you to feel safe, respected, and cared for. Your comfort, your choices, and your well-being are the heart of every session. The following rights are my commitment to you.​
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Client Bill of Rights
As my client, you have the right to:
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A Safe and Respectful Space
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Receive care in a clean, comfortable, and professional environment.
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Be treated with kindness, dignity, and without discrimination.
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Informed Choice
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Ask questions and receive clear explanations about your session and the techniques I use.
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Give or withdraw your consent at any time—your comfort always comes first.
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Privacy and Confidentiality
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Trust that your personal information and session details are private.
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Request adjustments to draping, positioning, or communication to help you feel safe and comfortable.
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Professional, Ethical Care
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Receive therapeutic, non-sexual massage from a trained professional.
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Expect honesty, respect, and professionalism at all times.
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Personal Autonomy
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Pause or end a session at any time for any reason.
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Ask for changes in pressure, technique, or focus areas during your session.
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Transparency
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Know the cost, length, and nature of services before booking.
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Be informed about policies such as boundaries, cancellations, and procedures.
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Accessibility and Accommodation
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Request reasonable accommodations to support your comfort or access needs.
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Let me know how I can best support your wellbeing.
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Client Code of Conduct
To help maintain a safe and supportive environment for both of us, I ask that you:
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Communicate Openly and Honestly
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Provide accurate health information and update me about any changes.
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Tell me if anything feels uncomfortable or needs adjustment during your session.
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Respect Boundaries
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Understand that all services I provide are therapeutic and strictly non-sexual.
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Honor my physical and professional boundaries as I honor yours.
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Maintain Appropriate Behavior
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Refrain from harassment, inappropriate comments, or unsafe behavior.
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Treat me with the same respect and kindness you receive.
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Follow Policies and Procedures
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Arrive on time and follow the cancellation policy so I can serve all clients fairly.
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Use the designated booking platform to schedule or reschedule sessions.
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Support a Safe Environment
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Avoid attending your appointment if you are sick, contagious, or impaired.
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Let me know if you need accommodations—I'm happy to help.
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Uphold Mutual Respect
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Treat the practice space with care.
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Understand that I may end a session if behavior becomes inappropriate or unsafe.
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If you ever have questions, concerns, or feedback, I welcome the opportunity to hear from you.
Thank you for helping create a space where healing, respect, and trust can thrive.